Founder/Writer

Manifest Canna, LLC

2024

Philadelphia, PA

• Built and managed an educational platform focused on cannabis knowledge, leveraging content creation and SEO strategies to drive engagement.
• Implemented SEO techniques, increasing website traffic by 25% month-over-month and boosting brand visibility.
• Designed and executed email marketing campaigns, achieving a 20% open rate and 5% conversion rate, enhancing customer outreach and retention.
• Streamlined business operations using project management tools like Trello and Asana, improving task completion rates by 15%.
• Conducted market research and analyzed customer feedback to refine services, increasing customer satisfaction and loyalty.

Service and Sales Supervisor

NYSC Gym

2023 - 2024

Philadelphia, PA

• Directed membership operations, processing 150+ memberships monthly with 98% accuracy using CRM software.
• Exceeded monthly sales goals by 20% through strategic client outreach, upselling services, and personalized engagement strategies.
• Participated in weekly Zoom meetings with district supervisors and managers to review sales performance, share best practices, and align operational goals across locations.
• Participated in new member acquisition efforts, increasing memberships during traditionally slower sales cycles.
• Developed and implemented staff training programs on customer service techniques and operational efficiency, boosting team performance.
• Streamlined workflows by identifying bottlenecks and reducing membership processing times by 10%.

Customer Service Consultant

PharmaCann LLC

2022 - 2023

Chester, PA

• Ensured 100% regulatory compliance by verifying patient eligibility and maintaining accurate documentation in CRM software.
• Boosted average purchase value by 10% through personalized product recommendations and education on cannabis benefits.
• Conducted one-on-one consultations to educate patients on product usage, driving customer satisfaction and repeat business.
• Collaborated with the dispensary team to address customer concerns, improving overall service delivery.
• Maintained meticulous data entry and reporting, ensuring seamless integration with compliance systems.

Assistant General Manager

TCBY Frozen Yogurt

2016 - 2018

King of Prussia, PA

• Directed daily operations, including staff scheduling, cash handling, and inventory management, ensuring smooth business operations.
• Designed and implemented customer service initiatives that increased satisfaction ratings and repeat business.
• Participated in weekly in-person meetings with store manager and owner to discuss sales strategies, inventory updates, and upcoming marketing initiatives.
• Enhanced inventory tracking processes, reducing product waste by 15% and improving cost efficiency.
• Trained and mentored team members, increasing retention rates and preparing employees for internal promotions.

Senior Game Advisor

GameStop

2014 - 2016

Philadelphia, PA

• Executed marketing campaigns and set up promotional displays for game launches and sales, driving customer engagement and revenue.
• Assisted store management in optimizing operational workflows, reducing customer wait times by 10%.
• Participated in weekly district phone calls with store managers and supervisors to discuss sales strategies, inventory updates, and upcoming marketing initiatives.
• Trained new hires on customer service techniques, operational policies, and product knowledge, enhancing team productivity.
• Oversaw inventory control, ensuring proper stock levels and alignment with promotional efforts.